Return order

Please read all the points listed below to avoid any confusion
Charges

For Exchange/Return kindly mail us at care galcystore8@gmail.com with the receipt of product.

For an incorrect order delivered, it will be a free exchange or full amount refund. For a correct order delivered, a reverse shipping fee of ₹ 349/- will be charged on the new exchange or will be deducted from the refund amount.

- All purchases (excluding 'Sale' items) are eligible for exchange or return.
- If the exchange item costs more than your current product, you'll need to pay the        difference.
- If the exchange item costs less, we'll refund the difference to your bank account.
- If the requested item is unavailable, you can opt for a refund. Please refer to our standard refund policy for details

An incorrect order includes delivery of the incorrect size, color, and product originally ordered, as well as defected products.

Products sold in SALE at ₹ 999/- or less are eligible for only size exchanges with ₹ 200/- reverse shipping fee and can only be returned if they are damaged or incorrect.


TIME

The Whole process of Exchanges & Refunds can take upto 7-10 working days.

Customers are requested to wait at least 7-10 days after picking up their order, after which the QC team will verify the validity of their claims and initiate the exchanges & refund.

These Exchange and return days are subjected to differ if there is a weekend, Festivals, Courier Company Strikes, National holidays etc.

Note
It is mandatory to share photos of the product received from 4-5 angles, if you are applying for an exchange or return.

Exchanges and returns must be raised within 7 days of delivery after that they will not be entertained.

The customer will receive all notifications regarding exchanges and returns via email and text message at the phone number and email provided by the customer.

Returns and exchange requests that have been rejected once will not be entertained again via Instagram DM, mail, Helpline, etc.